A. WHAT DO I NEED TO START AN ACCOUNT?
1.PROOF OF ADDRESS, WHICH MUST INCLUDE NAME, DATE, AND COMPLETE SERVICE ADDRESS, EXAMPLES INCLUDE:
- RENT RECEIPT
- LEASE AGREEMENT
- MORTGAGE AGREEMENT
2.TWO FORMS OF IDENTIFICATION, EXAMPLES INCLUDE:
- FLORIDA DRIVER'S LICENSE WITH SOCIAL SECURITY CARD
- FLORIDA IDENTIFICATION CARD WITH SOCIAL SECURITY CARD
- ALIEN REGISTRATION CARD WITH SOCIAL SECURITY CARD
3.DEPOSIT- REQUIRED BEFORE SERVICE IS RENDERED.
B. HOW MUCH DEPOSIT IS NEEDED TO START A NEW ACCOUNT?
1. A REFUNDABLE DEPOSIT OF $150 IS REQUIRED FOR ACCOUNTS WITH SERVICE ADDRESSES LOCATED WITHIN CITY LIMITS.
2. A REFUNDABLE DEPOSIT OF $200 IS REQUIRED FOR ACCOUNTS WITH SERVICE ADDRESSES LOCATED OUTSIDE CITY LIMITS.
C. WHEN IS MY UTILITY BILL DUE?
UTILITY BILLS ARE DUE FIFTEEN DAYS AFTER THE BILLING DATE. IF THE BILL IS NOT PAID WITHIN THIRTY DAYS, IT THEN BECOMES DELINQUENT AND, THEREFORE, SUBJECT TO A FIVE DOLLAR LATE FEE.
D. WHEN ARE METERS READ?
METERS ARE READ MONDAY THRU FRIDAY DURING REGULAR BUSINESS HOURS EXCLUDING HOLIDAYS AND MAY VARY DEPENDING ON WEATHER CONDITIONS AND SERVICE LOCATION.
E. WHAT IS INCLUDED IN MY UTILITY BILL AND WHAT ARE THE RATES FOR EACH SERVICE?
Call the customer service at 561-996-0100 to get current Rates.
F. WHERE DO I MAKE MY PAYMENTS?
- PAYMENTS MAY BE MADE AT THE CUSTOMER SERVICE AREA LOCATED WITHIN CITY HALL BETWEEN THE HOURS OF 8:00A.M. AND 4:30 PM.
- AFTER HOUR PAYMENTS MAY BE MADE AT THE DROP BOX LOCATED OUTSIDE CITY HALL.
- PAYMENTS MAY ALSO BE MAILED TO:
- CITY OF BELLE GLADE WATER DEPARTMENT
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- 110 Dr. Martin Luther King Blvd West
- BELLE GLADE, FL 33430.
G. WHAT ARE THE CHARGES FOR NON-PAYMENT?
1. IF AN ACCOUNT IS NOT PAID WITHIN THIRTY DAYS, THE CUSTOMER WILL BE CHARGED A FIVE DOLLAR LATE FEE.
2. IF AN ACCOUNT IS NOT PAID WITHIN THIRTY-THREE DAYS, THE SERVICE MAY BE DISCONNECTED AND A FEE OF FIFTEEN DOLLARS FOR SERVICE ADDRESSES INSIDE THE CITY LIMITS AND TWENTY-FIVE DOLLARS FOR SERVICE ADDRESSES OUTSIDE THE CITY LIMITS WILL BE CHARGED TO THE ACCOUNT.
A. HOW DO I CHANGE MY MAILING ADDRESS IF I NEED TO?
REQUEST THE CHANGE IN PERSON AT THE CUSTOMER SERVICE DEPARTMENT IN CITY HALL.
B. WHAT DO I NEED TO TRANSFER MYSERVICE TO A NEW ADDRESS?
1. PROOF OF ADDRESS WHICH MUST INCLUDE NAME, DATE, AND COMPLETE SERVICE ADDRESS, EXAMPLES INCLUDE:
- RENT RECEIPT
- LEASE AGREEMENT
- MORTGAGE AGREEMENT
2. TWO FORMS OF IDENTIFICATION, EXAMPLES INCLUDE:
- FLORIDA DRIVER'S LICENSE WITH SOCIAL SECURITY CARD
- FLORIDA IDENTIFICATION CARD WITH SOCIAL SECURITY CARD
- ALIEN REGISTRATION CARD WITH SOCIAL SECURITY CARD
C. WHEN MAY I TEMPORARILY DISCONNECT MY SERVICE?
SERVICE MAY BE TEMPORARILY DISCONNECTED AT A RESIDENCE IF THE CUSTOMER WILL NOT BE AT THAT RESIDENCE FOR MORE THAN THIRTY DAYS. HOWEVER, THE CUSTOMER SHOULD BE AWARE THAT A FIVE DOLLAR FEE FOR A SERVICE ADDRESS LOCATED WITHIN CITY LIMITS AND A SEVEN DOLLAR AND FIFTY CENTS FEE FOR A SERVICE ADDRESS LOCATED OUTSIDE OF CITY LIMITS WILL BE ASSESSED UPON RECONNECTION.
D. WHEN SHOULD I PERMANENTLY DISCONNECT MY SERVICE?
ANY CUSTOMER WHO IS PERMANENTLY LEAVING A RESIDENCE SHOULD PERMANENTLY CLOSE THEIR ACCOUNTAND PAY ALL PAST DUE BALANCES. A FORWARDING ADDRESS IS ALSO NEEDED IN ORDER TO FORWARD THE FINAL BILL OR DEPOSIT CHECK. THE REFUND CHECK WILL BE MAILED WITHIN FOUR TO SIX WEEKS.
E. WHAT DO I NEED TO CLOSE MY ACCOUNT?
1. THE ACCOUNT HOLDER MUST DISCONNECT SERVICE IN PERSON OR, IF UNABLE, SEND A REQUEST FOR DISCONNECTION IN WRITING WITH
PROPER IDENTIFICATION. THE REQUEST MAY ALSO BE FAXED.
2. PROOF OF INDENTIFICATION:
- FLORIDA DRIVER'S LICENSE
- FLORIDA ID CARD
- SOCIAL SECURITY CARD
- ALIEN REGISTRATION CARD.
3. ALL BALANCES MUST BE PAID AT THE TIME OF DISCONNECTION.
FOR MORE INFORMATION OR QUESTIONS CONCERNING YOUR ACCOUNT OR THE CITY ORDINANCES GOVERNING THE UTITLTY BILLS, PLEASE CONTACT THE CUSTOMER SERVICE MANAGER AT (561)996-0100. |
